�Operate & Maintain �Operate & Maintain click for more Customized concepts. 阀阀 maintenance agreements and service levels. For every maintenance philosophy. For maximum availability of your system. We are driven by the will to actively maximize our customers’ productivity. Our Added value for you Regular preventive maintenance is the cornerstone of high availability for your sys- Added value for you highly qualified service personnel is available to you with short response times via • Short response times, thanks to tem. By choosing the appropriate service level, the response time can be reduced to • Prevention and avoidance remote and on-site support. 24/7 service and 阀阀 technicians a minimum: in case of unexpected problems, you can reach our technicians of unplanned downtime on site 24/7, 365 days a year. For new systems, we also o昀昀er the option of a warranty exten- • Guaranteed fast start of technician Our customized service concepts adapt to your maintenance philosophy and require- • Preventive maintenance avoids sion to a total of 5 years. This rules out any surprises for you. call-out and rapid provision of ments. We proactively support you in maximizing all production parameters. unplanned downtime spare parts 24/7 and 365 days a • Certified technicians and manu- All measures pursue one goal: maximum availability of your system. year facturer quality ensures a high • Plannable costs for maintenance first-time fix rate and repairs • Leveraging optimization potential • 100% expertise around the globe through 阀阀 process and robot specialists Preventive maintenance Warranty Service level • Maintenance agreements and service levels Parts24 Service24 Combi24Pro MaintenancePro WarrantyPro System availability • Extension of warranty Qualified technical hotline support from 阀阀 robot • 24/7 hotline support and availability specialists with exclusive priority switching 24 hours • Preventive maintenance management a day, 365 days a year Guaranteed start-of service specialist call-out within max. 2 hours of the call, 24 hours a day, 365 days a year + Guaranteed provision of standard spare parts within • Detailed analysis and performance check max. 2 hours of the call, 24 hours a day, 365 days a year Production output • Cycle time optimization 阀阀 Xpert license (web-based knowledge base) • Adaptation of cell layout and arrangement Analysis and error processing on the basis of submitted • Improvement of ease of operation program printouts and files + Service call-out on site Annual preventive maintenance • Detailed analysis and performance check Warranty extension to a total of 5 years Production quality • Process optimization • Hardware and software upgrade Documentation and maintenance certification • Enhancement of process stability Travel costs and expenses for the annual maintenance visit (weekdays) Service included in the price of the agreement Service covered by the agreement and invoiced on a time and material basis and at agreed flat rates Service optionally available as part of the agreement Product portfolio_Global Customer Services 186_187