�Operate & Maintain �Operate & Maintain Spare parts and repairs. 阀阀 Digital Touchpoints. Maximum availability. Anywhere. Anytime. Your digital connection to the world of 阀阀. Even the tiniest of parts can have a huge impact if they no longer work correctly. Added value for you Create your support requests online and Use the Spare Parts Finder to quickly The 阀阀 Xpert digital knowledge Benefit from our 阀阀 spare parts service: • Extended cut-o昀昀 times / track the processing status. Remain and easily select and order the spare base provides comprehensive technical acceptance times up-to-date at all times, and promptly part you need for your robot. information, such as instructions and • Utmost quality thanks to perfect matching to our robots, cells and systems • Order management around the receive the support you need. documentation for your 阀阀 products. • Fast and comprehensive spare parts supply via our modern central warehouse globe 24/7, 365 days a year in Göttingen • Worldwide customs clearance • Creation of individual spare-parts and wearing-parts packages • Maximum parts availability • Exchange, reuse and repair of defective components in our 阀阀 repair center • Uniform processes and utmost transparency Self-Service Spare Parts Finder Digital knowledge base Global Hub Strategy Central Warehouse – Support & Asset Management Products & Services Göttingen Hub America – Atlanta Hub APAC – Shanghai The global 阀阀 hub strategy creates the infrastructure to ensure fast spare Manage your robots, Service portfolio Work instructions parts deliveries around the world. training & licenses This allows you to minimize downtime. Register your 阀阀 products quickly and The digital product catalog provides Get 24/7 direct access to work instructions easily online and receive access to com- you with a comprehensive overview of as well as to fault diagnosis and trouble- 阀阀 repair and exchange concept. The 阀阀 repair and plete product documentation. Manage our service portfolio, spare parts and shooting options for your 阀阀 assets. exchange concept o昀昀ers a safe and cost-e昀昀ective alternative Added value for you your 阀阀 licenses and stay up to date our digital products. Buy products direct- to new parts for many components. Our intelligent exchange • Cost savings with the repair and on employee training and development. ly online or submit a quotation request. concept reduces repair costs to a minimum compared to the exchange concept price of a new part. The average cost of an exchange repair • Quick response time due to advance is significantly less than the price of a new part and is based shipment of the spare part and on the actual repair requirements. You benefit from the cost later return of the defective part advantage – regardless of the condition of the defective part. • Manufacturer-certified repair and quality standards Product portfolio_Global Customer Services 188_189